TERMS OF USE AGREEMENT

The use of this site is governed by the policies, terms and conditions below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.                                       

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CUSTOMER CARE

• Feather Light Productions (FLP) is committed to providing exceptional customer service and quality products. We endeavour to ensure that all products listed on our website are available and pricing is true and correct. Every effort has been made to ensure that this web site is free from errors or omissions.

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• PLEASE NOTE: As this is an online store; our primary means of communication with you will be via the email address listed on your order. FLP will not be held responsible for any missed communication due to the email address being incorrect. If you have more than one email address, please check all email accounts before contacting FLP.

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STOCK AVAILABILITY

• We endeavour to keep the website stock accurate and only display products currently available for sale.

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• In the event of a product selling out due to high demand we will update the website as soon as we are aware of the item having sold out.

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• We will contact you and discuss your preferred handling of the order should you have ordered an item that has just sold out. We will either initiate a refund or place a pre-order for when stock is back and available again.

 

COLOURS

• Colours will vary slightly from those shown on your computer.

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GIFT CERTIFICATES/VOUCHERS

• Certificates can be redeemed for merchandise only and not for cash.

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• Certificates can only be redeemed with Feather Light Productions, not with any other reseller of Feather Light products.

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• Gift certificates are valid for 12 months from date of issue.

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• No change or credit will be given: any remaining balance on the card can only be used in whole or part against future purchases.

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• Gift Certificates are in $AUD only

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WHOLESALE INQUIRIES

• We welcome wholesale inquiries. Please get in touch via the contact form. Wholesale details will be available upon evaluation of your request.

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RESOLVING ANY CONCERNS OR COMPLAINTS

• You can contact us at any time if you have any questions, concerns or complaints about anything on this page or about how your personal information has been or will be handled.

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• You can contact us via the contact form on this website.

 

LINKED SITES

• This website may be linked to third party sites. FLP is not responsible for the privacy practices or the content of third party sites. You should check the privacy policy of any third party site you visit, including how it may be amended from time to time.

 

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SHIPPING POLICY

• Once we receive your order we verify it, complete invoicing and prepare your item(s) before we dispatch.

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• Items that are in stock will ship within 2 - 3 business days.

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• We most likely are unable to combine multiple orders after the payment for the first order is processed.

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• All our estimates are based on business days and assume that shipping and delivery don't occur on holidays and weekends.

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• Delivery with Standard Australia Post usually happens within 2-10 business days from time of dispatch. Please be aware that the delivery time frame may vary according to the area of delivery and due to various reasons, the delivery may take longer than the original estimated timeframe.

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• International Postage – You pay the overseas freight charge to us and are responsible to pay any import duty or sales tax within your own country.

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• If you have not received your delivery following the estimated timeframe, we advise you to contact your local post office first, as the parcel may be there awaiting your collection.

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• If you have not received any information after contact with Australia Post, please contact us to confirm that the details for delivery logged with us are correct. We will then contact you with the appropriate action.

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PROBLEMS WITH YOUR DELIVERY

• We cannot guarantee that your order will arrive at its destination if you have not provided correct address details and as much information as possible to assist the carrier/couriers when delivering e.g. company name, level, suite etc.

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• Note that you will be liable for any costs incurred in return to sender parcels if the information you provided was inaccurate.

RESHIPPING

• If your order is returned to us by the delivery company due to incorrect or insufficient delivery details, you will be charged the cost of reshipping the order. Please note that if the delivery address is incorrect and the order has been shipped, depending on the delivery option selected we may not be able to change the delivery address until the order has been returned.

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CHANGE OF ADDRESS

• FLP cannot be held responsible for an incorrect address being entered on your order.

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• If your delivery address differs from the one given at checkout please notify us ASAP and we will make all attempts to correct the information.

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RETURN & EXCHANGE POLICY

• Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. If for any reason the product you have purchased arrives faulty please contact us and send us some photos of the packaging and the products. We will then establish how to best resolve the issue.

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• FLP is not responsible for faulty items purchased from a stockist of FLP.

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• A faulty product does not include damage incurred by the purchaser in failing to maintain and care for the product properly.

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FAULTY PRODUCTS

• In the event that you receive a faulty product, notification must be given within 3 days of receiving the item, and return of the product must be received within 10 days.

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• Please contact the FLP office via contact form through the website to notify us immediately. You will be sent an email containing a Returns Confirmation and instructions on returning the faulty item. Please include the invoice you received with your parcel.

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• FLP is not responsible for return items that are lost in the post. We suggest returns be sent via trackable express post or registered Australian post.

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• Please include the receipt for your postage in the return parcel otherwise we will not refund the postage cost. A refund or exchange will be made on receipt of the item.

 

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PAYMENT – METHODS AND PROCESSING

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PRICES

• Feather Light Productions (FLP) reserves the right to change prices for products displayed on our online site at any time. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered.

 

CURRENCY

• All prices are shown in Australian dollars.

 

GST / TAXES

• All our prices are in Australian dollars (AUD) and include GST (Goods and services tax) for Australian residents.

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• FLP currently accepts Paypal payments and Credit Card Payments via the PayPal gateway only.

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• Goods are sent when the total amount has been approved and payed to our account.

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• Placing your order means you are unconditionally accepting the prices and descriptions of the items you have ordered

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PRIVACY AND SECURITY
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

PRIVACY AND SECURITY

• Your privacy and maintaining the confidentiality of your personal information is very important to us. This page sets out how we handle your personal information including the collection, storage, use and disclosure of your personal information, how you can access and change your information, as well as provide us with feedback.

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• As an Australian business we are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act) and any other applicable Australian privacy legislation.

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• In addition, we offer an online shop to people across the world. This includes persons located in the European Union (EU) and/or United Kingdom (UK). We deliver services to persons located in the EU/UK in accordance with EU General Data Protection Regulation (GDPR).

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• By using our services you consent to the collection, storage, use and disclosure of your personal information in accordance with this Information Handling and Privacy Policy.

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• Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch when necessary. Users may opt-out of receiving future mailings.

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• Unique identifiers are collected from web site visitors to verify the user's identity and for use as account numbers in our record system.

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• FLP does not store financial information such as credit card numbers or personal information such as social security numbers on this website or in any of its administrative records. All payments are taken by third party companies with their own privacy policies.

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• If you have provided FLP with information about another person, then you are required to tell that person that you have done so, that they have a right to access their information, and that they can refer to this page for information on how FLP will handle their personal information, including their rights to request corrections to, or removal of, their information on our database.

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• If you have provided your contact information to us and opted into receiving communications from us, FLP will from time to time contact you with information about our products or services. When we contact you it will usually be by email; occasionally it may be by telephone. After you have subscribed to our newsletter, if you do not wish to receive any further marketing material from us, you can contact us at any time to let us know, and we will cease contacting you with such marketing. You can contact us to unsubscribe, you may also click the ‘unsubscribe’ link at the bottom of any of our newsletters.

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• If you subscribe to any of our services and/or otherwise consent to us contacting you, we will never share, transfer, lease, rent or sell your details with or to anyone.

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• FLP will take all reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss from unauthorised access, modification or disclosure. FLP will keep your personal information for as long as it is required to provide you with the services you requested from us and to comply with legal requirements. If FLP no longer requires your personal information for any purpose, including legal purposes, we will take reasonable steps to securely destroy your personal information.

 

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

• You can ask FLP for access to the information that we hold about you at any time. Simply contact us to make your request. Once we have identified you as genuine we will inform you regarding the details.

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• FLP will take reasonable steps to ensure that your information is accurate, complete and up to date. However it is your responsibility to supplies us your correct details.

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YOUR PRIVACY ONLINE

• FLP uses ‘cookies’ to collect data to help us determine which pages are most popular, peak usage times and other information which helps us make our website easier and more efficient for you to use. When you visit our website we may set a cookie on your machine so that when you next visit our website it links to your personal information that is stored on our system.

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• You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. However if you decided not to display cookies then you may not be able to gain access to all the content and facilities on this website

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IP ADDRESS / SECURITY

• We use your IP address to help diagnose problems with our server, and to administer our web site. Your IP address is used to help identify you and to gather broad demographic information.

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• This site may contain links to other sites. We are not responsible for the privacy practices or the content of these web sites.

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• This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We do not store financial information like credit card numbers or personal information on this site. All payments are made via PayPal.

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• This site has a SSL certificate activated.

 

UN-SUBSCRIBE

• If you are receiving mail-outs from us it means you have previously been a customer. If you wish to unsubscribe from our mailing list please contact us via contact page and inform us of your cancellation. Thank you.

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© Copyright

All items are copyrighted and should not be reproduced by any party other than Feather Light Productions.

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AMENDMENT OF THIS POLICY

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• We may amend this policy from time to time. Any amended form of this policy will be updated on our website, and we will include the date at which the policy was updated.

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• We encourage you to check back to this page to see amendments.

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• LAST UPDATED: 09.11.2021